BOOKING

Things you need to know

Please note the following for the tubing sessions:

 

  • Payment is needed at the time of booking
  • Sessions are non-refundable and non-transferable once booked
  • The minimum age is 6 years of age
  • You MUST inform us of any special needs at the time of booking
  • You will need to arrive 15 MINUTES before the start of your session
  • Each participant needs to wear long sleeves, long trousers, fully-fingered gloves and sturdy trainer-style shoes
  • We run whatever the weather so please dress accordingly

 

To make an online booking you must be a member or registered user

 

You will need log in details to make a booking, email address and your unique  4 digit pin.

Norfolk Snowsports Club Members or previous online bookings users– If you are a Norfolk Snowsports member you are already registered.  If you do not have your log in pin and membership ID, head to the booking ‘log in’ page and select ‘forgotten your pin’.  Alternatively contact the club and we can supply these for you.  If you haven’t given us your email address when joining or updated us with email address changes, you will need to contact the centre to do this on your account.

If you are not a Norfolk Snowsports Club member or a registered user you can register your details by heading to the booking system below and get your log in details immediately via email.

  1. PAYMENT
    1. The customer shall be responsible for the payment and any other charges to do with the booking.
    2. The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose.
    3. Full payment will be taken at the time of booking for all activities via major credit cards or debit cards.
    4. The payment needs to be made at the time of the booking to validate the booking.
    5. Price will be confirmed at time of booking
  2. RULES AND REGULATIONS OF BOOKING
    1. In order to make online bookings the customer will need to register on the Norfolk Snowsports Club booking page websitewww.norfolksnowsports.com. This requires them to have a valid email address to log-in. For all activities other than tubing a Norfolk Snowsports Club Member Card number which members may obtain, in person from the club, is required.
    2. Any customers who forget their PIN number can request a reminder through the on-line booking screen.
    3. Booking is only confirmed when you pay in full for your activity, and you receive payment confirmation via email from the system.
    4. To gain entry to a Norfolk Snowsports Club any customer who has booked and paid online for activities will be required to let reception know of your arrival. Please bring proof of booking. Please arrive at least 15 minutes before the session is due to start.
    5. Norfolk Snowsports Club reserves the right to change bookings.
  3. CANCELLATION OF BOOKING BY CUSTOMER
    1. Cancellation Terms & Conditions: Purchase of tubing tickets is a commitment to attend a specific tubing session and we do not offer refunds.
  4. CANCELLATION BY THE CLUB
    1. Norfolk Snowsports Club reserves the right to refuse or cancel any booking without giving any reason, to refuse admission to the club, to reject an application of membership and to withdraw membership.
    2. We can add to, change, withdraw or cancel facilities or activities from the club without notice. This includes closing an activity or changes to its opening hours for safety reasons, maintenance or special events. Customers who book & pay online will be entitled to a refund if the club withdraws the facility or activity. The payment will be refunded direct to the credit or debit card upon presentation of the web booking reference number at the club from the confirmation email customers receive.
    3. The club will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation.
  5. RULES AND REGULATIONS OF USE (GENERAL)
    1. Minimum age for tubing is 6 years. The lead member of the group is responsible for checking the ages of the participants. Anyone found to be underage will be asked to leave the slope and there will be no refund.
    2. Please check with the Club before booking any person with special needs.
    3. Permission must be obtained from Duty Manager before taking any video or photographic images in the building.
    4. Appropriate clothing must be worn. Participants may get wet and dirty and as the slope material can be slightly abrasive exposed flesh must be covered.
      • Long robust trousers, long sleeves and a pair of full fingered gloves.
      • Sturdy rubber soled shoes for example trainers. (not wellies)
      • Long hair and scarves must be tucked out of the way.
      • Helmets will be provided and must be worn.
    5. The session will run for an hour and will include a short safety briefing.
    6. The height of the start will be set by the supervisors and will take into account slope conditions and age of participants.
    7. On arrival at, and departure of the club, customers must show consideration towards local residents living near the club, particularly during the evening.
    8. No customer shall grant sound or television broadcasting or filming rights without prior conditional consent of the management. The consent may impose conditions with which you must comply.
    9. Norfolk Snowsports Club and third parties may carry out general filming and sound recording. Admission to the Club signifies your consent to them being used in perpetuity and in all media without any rights to payment.
    10. Parking is permitted only in the designated parking places.
    11. Only cars displaying disabled badges may park in the disabled parking bays.
    12. Customers will leave booked areas clean, tidy and free from damage.
  6. LIABILITY
    Norfolk Snowsports Club accepts no responsibility for the loss of, or damage to, property or injury, illness or death, on these premises unless caused by its own negligence.
  7. EMERGENCY PROCEDURES
    1. If the fire alarm sounds at the club you must immediately leave the club by the nearest available exit and meet at the assembly point and comply with any directions from Club staff.
    2. You must report any accident, injury or damage immediately to the Duty Manager/Reception at the Club.
  8. DATA PROTECTION ACT
    Norfolk Snowsports Club is a data controller under the Data Protection Act 1998. We hold information for the purposes specified in our notification made to the information commissioner. We may get information about you from others, or we may give information to them. If we do, it will only be as the law permits, to;
    – Check accuracy of information
    – Prevent or detect crime
    – Protect public funds. We may check information we receive about you with what is already in our records. This can include information provided by you as well as by others such as government departments and agencies. We will not give information about you to anyone outside of the organisation unless the law permits us to do so. Additionally before agreeing to these terms and conditions ensure you have read the privacy policy, the link is at the bottom of the web page

COMMENTS If you wish to speak to someone regarding the level of service, please talk to the Duty Manager/Reception immediately. All customers must comply with these terms for booking online & conditions of use, to have regard for the safety of, and behave considerately towards other customers, staff, the building and equipment. Any person not doing so maybe asked to leave the Club and must immediately leave if asked. You are responsible for the behaviour of any children you bring to the Club and must explain any relevant rules and conditions to them. You must comply with notices and signs on display in the club.

 

 

* By click book now you are agreeing to our bookings Terms and Conditions and Privacy Policy below

 

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